FAQ

Unfortunately we are not responsible for acts of God. This includes (but is not limited to) snowstorms, hurricanes, floods, storms, or weather delays with the carrier HOWEVER... Please reach out to us and see what we can do for you. Sometimes exceptions are able to be made. We are human and understand things happen!

If you wish to cancel the week before your shipping date, that is no problem. If it is the week of, your order has been made/cut and we are unable to cancel at that point — it must ship as scheduled.

Please see our cancellation policy.

• ⚡ Same-day shipping on orders placed before noon ET (Mon–Fri)

• 📦 Next-day delivery available to most U.S. addresses

• 🧵 Made-to-order garlands—crafted fast by our team and shipped fresh

• 🛠️ A small handful of items are special request products

• 💬 Need it extra fast or super specific? Contact us for a custom quote—we’ll map the quickest path and often save you money on bulk or combined shipments

The majority of our products are real; however, we do have an awesome dried collection of foliage.

We love DIYers! Because we make our garlands on machines, it will be different than making it by hand, so we can’t estimate the amount of bunches you’ll need. We suggest ordering a few to play with so you can make your own estimation.

We do not offer free samples, however you can absolutely order a short piece. We recommend at least a 2–3’ piece to get a feel for how they will look. We’re typically able to get these small pieces out before our usual processing time.

Our online store has a ton of items we carry regularly, but we can special order almost anything — herbs, tropical foliage, and much more. Contact us with what you’re looking for and we’ll do our best to locate it.

For Saturday events, we prefer to ship everything out on the Wednesday before so you have an extra day in case of a rare Fedex shipping issue.

During the checkout process you will see a calendar option. On that calendar please select the date that you would like the order to arrive. We do recommend a couple days prior to your event just in case Fedex has an "oops" day. 

We ship everything Fedex Priority Overnight, so delivery is scheduled for the next day after shipment. We do have a standard 3 day processing time for orders HOWEVER if you need rush order service we are quite often able to handle next day shipping or even same day in some cases. If you need it sooner, contact us and we’ll do our best to help.

We ship nationwide via FedEx overnight. If you are in Alaska there will be an extra charge — contact us for a quote. We currently do not ship to Hawaii due to their strict fresh foliage import restrictions; orders placed to Hawaii will be canceled.

Yes we only ship our fresh products Fedex Priority Overnight to ensure they are super fresh upon arrival. Our products are fresh/perishable, we require overnight shipping to minimize the chance of damage from heat or cold during transit. Many of our dried products we are able to send custom invoices with Fedex Ground Shipping rates. 

Shipping is determined by order size and type. Feel free to contact us for a quote.

Unfortunately we do not ship internationally, including Canada and Mexico. Express shipping costs and customs delays are very high and can ruin fresh product.

We currently ship exclusively with FedEx. Our rates are excellent and we pass those savings on to you. Using another carrier would typically require retail shipping costs, which are much higher.

While it doesn’t happen often, it can. Please provide detailed photos within 24 hours of delivery. We must have photos to file a claim with FedEx, and we’ll be happy to refund or send a replacement.

Overnight shipping eliminates most delays, but we are not responsible for delayed boxes due to the carrier, agricultural inspections, or incorrect addresses.

If you are unhappy for any reason, please provide photos within 24 hours of delivery and we’ll be happy to refund or send a replacement. Photos must be received within the first 24 hours to be eligible.

We are expert packers. Please remove everything from the box to double check. If anything is missing, let us know within 24 hours of arrival.

Care varies case by case. Typically, keep everything in the box in the coolest place possible until you’re ready to use it. Eucalyptus needs to be kept very dry.

Eucalyptus varies seasonally. In summer, Seeded Eucalyptus may be “cupped” and Silver Dollar can be more pointy/diamond shaped. These are natural variations.

Scent is controlled by nature and varies by season. Unfortunately we have no way to control this.